Document 04 — Money back
Refund Policy.
Refunds are simple. We pay you back per a published schedule, within 5 business days, no panel of lawyers required.
01The schedule
| Order state | Refund | Notes |
|---|---|---|
| Not yet started | 100% | Cancel anytime in Account → Orders |
| Booster assigned, no games played | 100% | Up to 1h after assignment |
| In progress (≤ 25% complete) | 75% | Pro-rated by games played |
| In progress (25–75% complete) | 40% | Pro-rated by games played |
| In progress (≥ 75% complete) | 0% | We finish the job; if we fail to deliver, refer to Section 02 |
| Completed | 0% | Service delivered as ordered |
02Service failure
If we fail to deliver the rank or result purchased — regardless of completion percentage — you get a full refund or free re-assignment, your choice. “Failure” includes:
- We don’t reach the promised rank within the stated timeframe
- The booster goes inactive for > 48 hours without notice
- The account loses MMR equivalent to ≥ 1 division during piloted play
03Account ban refund
→ Our zero-ban guarantee
If your account receives a boost-related ban within 30 days of order completion, we refund the full order plus a 50% credit toward future orders. Zero questions, zero “review process.” This has been triggered 0 times in 12,420 orders — but the policy stands.
04How to request
- Account → Orders → click the order
- Hit “Request refund,” select reason
- We confirm within 4 hours, money lands in 3–5 business days
For card payments, refunds return to the original card. Crypto refunds return in EUR-equivalent to a wallet of your choice.
05Disputes
If you disagree with our refund decision, escalate to support@utboosting.com. Co-founder Marta reads every escalation personally; expect a reply within 24 hours.
Still have questions? Discord support averages 4m 12s.